Privacy Policy
Last updated: 10 June 2025 | Effective: 10 June 2025
1. Introduction
Tensora ("we", "us", "our") is committed to handling your personal data with care and transparency. This policy explains what data we collect, why we collect it, how we use it, and the rights you have over it. It applies to all learners, enquirers, and visitors who interact with Tensora's website and courses.
If you have questions about this policy, contact us at [email protected].
2. Data We Collect
We collect the following personal data when you use our website or enrol in a course:
- Contact details: name, email address, and phone number (optional) provided via our enquiry form
- Enrolment data: name, email, payment reference, and course history
- Usage data: pages visited, time spent, and actions taken on our website, collected via analytics cookies where consent has been given
- Communications: content of emails or messages you send to us
We do not collect sensitive personal data such as identification numbers, health information, or financial account details beyond what is needed to process a course payment.
3. Legal Basis for Processing
We process your personal data on the following legal bases under the Personal Data Protection Act (PDPA) B.E. 2562 (Thailand):
- Consent: for marketing communications and optional analytics cookies
- Contract performance: to fulfil your course enrolment and deliver course materials
- Legitimate interest: to improve our courses and respond to enquiries
- Legal obligation: to comply with applicable Thai laws
4. How We Use Your Data
- To process and manage course enrolments
- To respond to enquiries sent through the contact form
- To send course-related communications (materials, mentor feedback, updates)
- To improve course content and the website experience
- To comply with legal obligations
We do not sell your personal data to third parties. We do not share your data with advertisers.
5. Data Sharing
We share data only in the following circumstances:
- Payment processing: with our payment provider to process course fees securely
- Course delivery infrastructure: with hosting and platform providers under data processing agreements
- Legal requirements: if required by Thai law or a competent authority
All third-party processors are required to handle your data according to their own privacy commitments and applicable law.
6. Data Retention
We retain personal data for the following periods:
- Enquiry data: up to 12 months from last contact
- Enrolment and course records: up to 5 years from course completion, for administrative and legal purposes
- Analytics data: up to 14 months, in aggregate form
After these periods, data is deleted or anonymised.
7. Cookies
Our website uses cookies to keep it functioning and, where you consent, to understand how it is used. Essential cookies are always active. Analytics and preference cookies are only used with your agreement. See our Cookie Policy for full details.
8. Your Rights
Under the PDPA, you have the following rights regarding your personal data:
- Right of access: to request a copy of the data we hold about you
- Right to rectification: to correct inaccurate data
- Right to erasure: to request deletion in certain circumstances
- Right to data portability: to receive your data in a structured format
- Right to object: to processing based on legitimate interest
- Right to withdraw consent: at any time where processing is consent-based
- Right to lodge a complaint: with the Personal Data Protection Committee of Thailand
To exercise any of these rights, email [email protected]. We will respond within 30 days.
9. Data Security
We use appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), access controls, and regular reviews of our data handling practices. In the event of a data breach that affects your rights, we will notify you and the relevant authority as required by law.
10. Children's Privacy
Our courses are intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected data from a minor, please contact us so we can delete it.
11. External Links
Our website may contain links to external sites. This policy does not cover those sites, and we are not responsible for their privacy practices. We recommend reading the privacy policy of any site you visit.
12. Policy Updates
We may update this policy from time to time. Changes will be posted on this page with a revised date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
13. Contact
For data-related enquiries, contact our data controller:
- Tensora
- 88 Beach Road, Nong Prue, Chonburi 20150, Thailand
- Email: [email protected]
- Phone: +66 2 704 3851