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Terms & Conditions

This document sets out the agreement between you and Tensora when you access our platform or enrol in any of our courses. Please read it carefully before proceeding.

Last updated: 10 June 2025  ·  Effective: 10 June 2025

1. Definitions

Throughout this agreement, the following terms carry the meanings set out here:

  • "Agreement" means these Terms & Conditions together with our Privacy Policy and Cookie Policy.
  • "Service" means the Tensora platform, website, and all online courses and materials made available through it.
  • "User" / "You" means any individual who accesses or uses the Service.
  • "We / Us / Our" means Tensora, operating from 88 Beach Road, Nong Prue, Chonburi 20150, Thailand.
  • "Content" means all text, code, video, audio, exercises, assessments, and other materials published on or through the Service.
  • "Course" means any structured learning programme offered for enrolment on the Service.

2. Acceptance of Terms

By accessing the Service or enrolling in a Course, you confirm that you have read, understood, and agree to be bound by this Agreement. If you do not agree, please do not use the Service.

You must be at least 18 years of age, or have the consent of a parent or legal guardian, to form a binding agreement with us. By using the Service you represent that you meet this requirement and have the legal capacity to enter this Agreement.

If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to this Agreement.

3. Services

Tensora provides an online learning environment focused on AI development topics. Our current course catalogue comprises three structured programmes:

  • Maths & Code Essentials — a foundation track covering the core mathematics and Python relevant to machine learning.
  • Model Building Workshop — an intermediate track on building, evaluating, and documenting models through hands-on practice.
  • Scaling & Capstone — a senior track on working responsibly with larger datasets and models, concluding with a self-directed capstone project.

We aim to keep the Service available on a reasonable-efforts basis, but do not guarantee uninterrupted access. Scheduled maintenance, technical issues, or circumstances beyond our control may occasionally affect availability. We will communicate planned downtime where possible.

Course availability may vary by region. We reserve the right to modify, add, or discontinue courses with reasonable notice to enrolled learners.

4. User Accounts

Access to courses and personal progress tracking may require you to create an account. When doing so, you agree to:

  • Provide accurate, current, and complete information during registration.
  • Keep your password confidential and not share access with others.
  • Notify us promptly at [email protected] if you become aware of any unauthorised use of your account.
  • Take responsibility for all activity that occurs under your account.

We reserve the right to suspend or close accounts that we reasonably believe have been used in breach of this Agreement, or that have been inactive for an extended period, with notice where practicable.

5. User Responsibilities

When using the Service, you agree to conduct yourself in a manner that is respectful, lawful, and consistent with the learning environment we aim to provide.

Acceptable use

You may use the Service for personal, non-commercial learning purposes in accordance with this Agreement.

Prohibited activities

The following are not permitted on or through the Service:

  • Sharing course credentials or login details with others not enrolled in the same course.
  • Reproducing, distributing, or publicly displaying course materials without our prior written consent.
  • Using automated tools, bots, or scrapers to extract content from the platform.
  • Submitting work that is not your own as part of assignments or assessments.
  • Posting content that is unlawful, abusive, defamatory, or that infringes third-party rights.
  • Attempting to interfere with the technical infrastructure of the Service.
  • Using the Service in any way that violates applicable Thai law or international regulations.

We may remove content or suspend access where these conditions are not met, without prior notice where necessary to protect the platform or its users.

6. Intellectual Property

All Content on the Service — including course materials, lesson text, code examples, assessments, graphics, and platform design — is owned by or licensed to Tensora, and is protected under applicable intellectual property laws.

We grant you a limited, personal, non-exclusive, non-transferable licence to access and use Content solely for the purposes of completing your enrolled course. This licence does not permit you to reproduce, publish, or create derivative works from Content outside of personal study notes.

Any work you submit as part of coursework or project assessments remains yours. By submitting it, you grant us a limited licence to use, store, and review it for educational and platform improvement purposes. We will not share your work externally without your permission.

All trademarks, service marks, and logos displayed on the Service belong to their respective owners. Use of any marks without written permission is not permitted.

7. Payment & Refunds

Course prices are displayed in Thai Baht (฿) inclusive of any applicable taxes. Current prices are:

  • Maths & Code Essentials — ฿3,400
  • Model Building Workshop — ฿6,500
  • Scaling & Capstone — ฿10,900

Payment is due at the time of enrolment. We accept payment methods as displayed at checkout. Prices may change from time to time; any change will not affect enrolments already confirmed.

Refund policy

If you are not satisfied with your purchase, you may request a refund within 14 days of your enrolment date, provided you have not completed more than 20% of the course materials. Refund requests should be submitted to [email protected] with your order reference. Refunds are processed within 10 business days to your original payment method.

Refunds are not available after the 14-day period, or where a learner has accessed a substantial portion of the course materials.

8. Course Terms

When you enrol in a course, you gain access to the course materials for the duration specified at the time of purchase. Access periods are noted on each course page.

Enrolment

Enrolment is personal to you and may not be transferred to another individual. Each learner requires their own enrolment.

Course completion

Completing a course depends on your own pace and engagement. We do not make representations about how quickly any learner will work through the material. Progress indicators in the platform are for your reference only.

Academic integrity

All submitted work must be your own. Submitting work produced by others, or using tools in ways not permitted by individual exercise instructions, is a breach of this Agreement and may result in suspension from the course without refund.

Certificates of completion

Where a certificate of completion is offered upon finishing a course, it reflects your participation in and completion of the programme as recorded on the platform. It is not an accredited qualification and carries no official academic standing.

9. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the extent permitted by applicable law, we make no warranties — express or implied — including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee any specific learning outcomes, career results, or performance improvements as a result of taking a course. Learning is a personal process and outcomes vary between individuals.

Content on the platform is intended for educational purposes only and does not constitute professional advice of any kind. For decisions in professional contexts, you should consult qualified practitioners.

We are not responsible for the content or practices of any third-party websites or services linked from the platform.

10. Limitation of Liability

To the fullest extent permitted by Thai law, Tensora's total liability to you in connection with the Service — whether in contract, tort, or otherwise — shall not exceed the amount you paid us in the 12 months preceding the event giving rise to the claim.

We shall not be liable for any indirect, consequential, incidental, or special damages, including loss of data, loss of revenue, or loss of business opportunity, even if advised of the possibility of such losses.

Nothing in this Agreement limits liability for fraud, death or personal injury caused by negligence, or any other matter that cannot be excluded by law.

Force majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural events, power failures, internet outages, or government actions.

11. Indemnification

You agree to indemnify and hold harmless Tensora, its officers, employees, and partners from and against any claims, losses, expenses, or damages (including reasonable legal fees) arising from your use of the Service in breach of this Agreement, your violation of any law, or your infringement of any third-party rights.

12. Termination

Either party may end this Agreement at any time. You may stop using the Service and request account deletion by contacting us. We may suspend or terminate your access if you breach this Agreement, with or without prior notice depending on the severity of the breach.

Upon termination, your licence to access Content ends. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, and indemnification — will continue to apply.

Where we terminate your access without cause, we will refund any prepaid fees for courses not yet accessed, calculated on a pro-rata basis.

13. Dispute Resolution

This Agreement is governed by the laws of the Kingdom of Thailand. Any dispute arising in connection with this Agreement shall first be referred to informal negotiation. You should contact us at [email protected] to attempt to resolve any concern before commencing formal proceedings.

If informal resolution is not achieved within 30 days, disputes shall be submitted to the competent courts in Chonburi Province, Thailand, which shall have exclusive jurisdiction. We may, however, seek injunctive relief in any jurisdiction to protect intellectual property or platform integrity.

If you are a consumer resident in another jurisdiction, mandatory consumer protection laws of your country may also apply.

14. General Provisions

  • Entire agreement: This Agreement constitutes the full agreement between you and Tensora regarding the Service and supersedes all prior discussions on the same subject.
  • Severability: If any provision is found unenforceable, the remaining provisions continue in full effect.
  • Waiver: Failure to enforce a provision does not constitute a waiver of the right to enforce it in the future.
  • Assignment: You may not transfer your rights under this Agreement without our prior written consent. We may assign our rights in connection with a merger or acquisition.
  • Notices: Formal notices to us should be sent by email to [email protected] or by post to our registered address. We may send notices to the email address associated with your account.

15. Changes to These Terms

We may update this Agreement from time to time to reflect changes in our services, legal requirements, or for other reasonable reasons. When we do, we will revise the "Last updated" date at the top of this page and, where changes are material, notify you by email or a prominent notice on the platform at least 14 days before the changes take effect.

Continuing to use the Service after the effective date of updated terms constitutes your acceptance of those terms. If you do not agree with a change, you may close your account before the changes take effect.